1. Corporate Framework and Identity This website, www.hardwoodbotanicrack.com, is operated by WOOD SPACE PTE. LTD., a corporate entity incorporated under the laws of Singapore with company registration number 201840375M. Our registered office is situated at 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065. Throughout these terms, the domain www.hardwoodbotanicrack.com serves as our official commercial identifier and brand name. By accessing this website or purchasing our multi-tiered botanical shelving structures, you agree to be bound by the conditions set forth herein.
2. Shipping and Fulfillment Protocols Our commercial activities are focused exclusively on serving consumers residing within Europe. We manage our fulfillment processes via internal supply networks and contract premium international logistical couriers, including priority services from DHL, FedEx, and UPS, to perform distribution.
- Transit Timelines: Standard transport requires between 5-8 working days from the date of consignment handover to the carrier.
- Tracking Notification Infrastructure: To maintain full operational transparency, automated notifications containing tracking data are transmitted to the email address provided at checkout during critical transit milestones: specifically upon order dispatch from our facilities, upon arrival at major intermediate regional sorting hubs, and when assigned for final local delivery.
- Transit Delays: In the event that a delivery timeline exceeds the standard specified transport period, our operational team will initiate a formal internal inquiry with the contracted carrier. Following the investigation and dependent upon the specific findings, we will issue a resolution consisting of either a full transaction refund or the dispatch of a replacement order.
3. Transfer of Risk and Title In strict alignment with the European Consumer Rights Directive, the risk of damage to or loss of the items does not transfer to the customer upon handover to the courier. Responsibility for the physical integrity of the goods remains entirely with WOOD SPACE PTE. LTD. until the consumer, or a designated third party acting on the consumer’s behalf, acquires physical possession of the items at the designated destination address.
4. Statutory Right of Withdrawal and Quality Guarantees
Statutory Right of Withdrawal: In full compliance with the European Consumer Rights Directive, consumers residing within the European Union or the United Kingdom possess a statutory right to withdraw from the commercial transaction within fourteen (14) calendar days from the date of physical receipt of the items, without being required to provide justification.
Flawed or Damaged Items: We stand behind the structural integrity of our premium solid wood shelving. Should an item arrive with a functional manufacturing defect or severe transit damage, consumers are fully protected under standard international consumer guarantees. Please notify our customer support team immediately with clear photographic evidence illustrating the specific flaw. Upon verification by our internal staff, we will arrange for an expedited product replacement or a full transaction refund, exempting the consumer from returning the physically compromised pieces.
5. Governing Law and Jurisdiction These Terms of Service and any transactional agreements whereby we provide items to you shall be governed by and construed in accordance with the laws of Singapore. This contractual framework operates in tandem with, and does not restrict, the mandatory statutory protections afforded to consumers under local European regional regulations.
6. Corporate Contact Information For formal inquiries regarding these operational terms, please communicate with us utilizing the verified details below:
- Company Name: WOOD SPACE PTE. LTD.
- Registration Number: 201840375M
- Registered Address: 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065
- Telephone: +65 88365693
- Primary Contact Email: solid@hardwoodbotanicrack.com