This Shipping & Delivery Policy outlines the operational frameworks governing the dispatch and transport of items purchased via www.hardwoodbotanicrack.com. As a corporate entity incorporated in Singapore, WOOD SPACE PTE. LTD. (Registration Number: 201840375M) manages all fulfillment logistics through verified institutional channels to serve our consumer base within Europe.
1. Geographic Scope Our distribution network is dedicated exclusively to destination addresses located within Europe. We do not accommodate commercial distribution or fulfillment outside of this specific regional scope.
2. Dispatch Location and Handling Timelines
- Dispatch Location: All orders are prepared, packed, and dispatched directly from our corporate facilities located at 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065.
- Handling Duration: Following the formal confirmation of an order, our internal logistical team requires one to two (1–2) working days to process, inspect, and hand over the consignment to our contracted international courier partners.
3. Transit Timelines and Logistics Partners To maintain consistent transit standards for our multi-tiered botanical shelving structures, we partner with premium international courier networks. All shipments are managed via priority distribution services provided by DHL, FedEx, and UPS.
- Standard Transit Duration: Once handed over to the courier, transport to European destinations typically requires between five and eight (5–8) working days.
4. Automated Tracking Infrastructure To maintain transparency throughout the delivery lifecycle, our systems utilize automated communication protocols. Operational updates are transmitted directly to the email address provided by the customer at the time of checkout during critical transit milestones:
- Milestone 1: Upon the initial dispatch of the order from our Singapore fulfillment facility, containing the official tracking reference.
- Milestone 2: Upon the arrival of the consignment at major intermediate regional sorting hubs within the delivery network.
- Milestone 3: When the shipment is assigned for final local delivery to the customer’s designated address.
5. Resolution Protocol for Delivery Delays In the event that a shipment fails to arrive within the standard five to eight (5–8) working day transit window, the customer is requested to contact our support team via email. Upon notification, our operational team will immediately initiate a formal internal inquiry with the contracted courier to locate the consignment. Following the conclusion of this investigation, and in accordance with the factual status of the shipment, WOOD SPACE PTE. LTD. will implement a resolution consisting of either a full transaction refund or the immediate dispatch of a replacement order.
6. Customer Responsibilities regarding Delivery Data The customer is responsible for providing complete and accurate delivery information at checkout. Should a delivery fail due to incorrect address data or a failure to coordinate with local postal couriers, our support team will assist within our operational capacity to facilitate redelivery where possible.